Terms and Conditions

Last updated: 13 November 2026

1. About these terms

These Terms and Conditions govern your use of the SCT Waste Removal website and, where applicable, the provision of waste removal services by SCT Waste Removal. A quotation, booking confirmation or separate service agreement may contain additional terms for a particular collection or project. If those specific terms conflict with these general terms, the agreed terms for that service will take precedence, subject to applicable law.

2. About SCT Waste Removal

SCT Waste Removal is a family-run waste removal business based in Bideford, Devon, serving Bideford and surrounding areas. Services described on the website include commercial waste removal, garden waste removal, general waste removal, building and rubble waste removal, house clearances and holiday-let waste collections.

The website states that the Upper Tier waste carrier registration is CBDU243056 and identifies Sunleys Services Ltd in connection with that registration.

Contact details:
37 Mill St, Bideford EX39 2JJ, United Kingdom
Telephone: 07388 879933
Email: info@sctwasteremoval.co.uk

3. Enquiries and quotations

You may contact us by telephone, email or through the website contact form to discuss a collection or request a quote. An enquiry does not itself confirm a booking. The service, collection address, type and approximate quantity of waste, access arrangements, price and collection timing should be agreed before the service takes place.

Quotes may depend on the nature, volume, weight and condition of the waste, access to the property, labour required and any special handling or disposal requirements. If the waste or circumstances differ materially from the information supplied when the quote was prepared, the price or service arrangements may need to be reviewed and agreed with you before proceeding.

4. Waste description and acceptance

Customers must accurately describe the waste they want collected and disclose any items or materials that may require special handling. The website describes services for general, household, garden, commercial, non-hazardous industrial, building and rubble waste. The website does not provide a comprehensive list of all accepted or prohibited waste. Please contact us before booking if you are unsure whether a particular material can be collected.

We may decline or suspend a collection where the waste is not as described, cannot safely be handled, requires a licence or specialist facility not available for the job, or cannot lawfully be accepted or transported. Any change to the agreed service or price should be discussed with the customer.

5. Customer responsibilities

• Provide accurate collection details and information about the type and quantity of waste.
• Ensure that waste is accessible at the agreed location and time.
• Provide safe and reasonable access to the collection area and tell us about relevant hazards or restrictions.
• Separate, package or present waste in accordance with the instructions agreed for the service.
• Obtain any permission needed to arrange removal of waste from the property.
• Tell us promptly if a booked collection is no longer required or the arrangements need to change.

6. Holiday-let and scheduled waste collections

For the holiday-let collection service described in our published waste collection information, each collection must be booked in advance, either directly by email or through the customer’s booking agent. Unless otherwise requested, we do not automatically collect from a property merely because an owner has made a booking. The published booking cut-off is 12 noon on the previous working day. The published standard collection runs include Friday, Saturday and Monday, with bespoke requirements discussed directly with us.

The published collection guidance states that waste should be bagged in standard-sized bags, based on a 60-litre bin bag, with glass placed separately in a box. Only bagged waste is collected under that particular arrangement, and oversized bags may not be suitable for manual handling. Customers using this service should follow the current instructions confirmed for their property and booking.

7. Charges and payment

The applicable price will be set out in the quotation, booking confirmation or service agreement. The published waste collection terms for the scheduled holiday-let service describe charging per standard-size black bag, with oversized bags charged at a higher rate corresponding to size. They also state that invoices for that service are issued monthly and are payable within seven days of the invoice date. These specific arrangements apply only where that service and pricing basis have been agreed.

The published holiday-let collection terms also state that a charge may apply where a collection has been booked and the bin is empty when the team attends. Customers should cancel a collection that is no longer needed in good time to avoid an unnecessary attendance charge. Any applicable charge for other waste removal services will be confirmed in the relevant quote or agreement.

8. Collection changes and missed collections

Collection times may be affected by traffic, weather, access, operational requirements and other circumstances outside our reasonable control. If a collection needs to be changed, we will communicate with the customer and agree an alternative arrangement where appropriate. Customers should ensure that bookings and cancellation requests reach us by the applicable cut-off time. We cannot guarantee a collection where a booking has not been received or the waste is not presented in accordance with the agreed instructions.

9. Waste handling and disposal

We aim to handle and dispose of collected waste responsibly and in accordance with applicable waste legislation and environmental requirements. Our website describes recycling, composting and donation of suitable items where possible. The precise treatment of waste depends on its type, condition, available facilities and applicable requirements. We do not promise that every item will be recycled or donated.

10. Property access and damage

Customers should identify any access restrictions, fragile surfaces, parking limitations or other relevant site conditions before the collection. We will take reasonable care when carrying out the agreed service. Any concerns about damage or the service should be raised with us promptly so that they can be investigated.

11. Cancellations and consumer rights

Cancellation and rescheduling arrangements may depend on the type of service and the stage reached in arranging or carrying it out. Any cancellation charge or special arrangement should be explained in the relevant quote or booking terms. Where a consumer has a statutory right to cancel a distance or off-premises contract, that right and any applicable exceptions will be respected. Nothing in these terms excludes or limits statutory consumer rights or remedies that cannot lawfully be excluded or limited.

12. Website use and intellectual property

Website text, photographs, graphics, logos and other content are owned by or used with permission by the relevant rights holder. You may view the website for personal, non-commercial information. You must not reproduce, distribute, modify or commercially exploit website content without permission, except where permitted by law.

You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation or use it unlawfully.

13. Third-party links

Links to third-party websites or services are provided for convenience. We do not control and are not responsible for their content, availability, security or privacy practices.

14. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Where you are a consumer, your statutory rights are not affected.

To the extent permitted by law, we are not responsible for loss arising solely from inaccurate or incomplete information supplied by a customer, or from circumstances outside our reasonable control. This does not exclude responsibility for our own breach of contract or negligence where such responsibility cannot lawfully be excluded.

15. Privacy and cookies

Our handling of personal information is explained in our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy.

16. Changes to these terms

We may update these website terms from time to time by publishing a revised version on this page. Any changes to an existing service agreement will be handled in accordance with that agreement and applicable law.

17. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights concerning where proceedings may be brought.

18. Contact us

For questions about these terms or a waste removal booking, contact SCT Waste Removal at info@sctwasteremoval.co.uk, telephone 07388 879933, or 37 Mill St, Bideford EX39 2JJ, United Kingdom.