Privacy Policy
Last updated: 13 November 2026
SCT Waste Removal (“SCT”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This policy explains how we may collect, use and share information when you visit our website, contact us, request a quote or arrange waste removal services.
1. Who we are
This website is operated by SCT Waste Removal, a family-run waste removal business based in Bideford, Devon. The website identifies the waste carrier registration as Upper Tier licence CBDU243056 and associates that registration with Sunleys Services Ltd.
Contact details:
37 Mill St, Bideford EX39 2JJ, United Kingdom
Telephone: 07388 879933
Email: info@sctwasteremoval.co.uk
2. Personal information we may collect
We may collect information you provide when contacting us or requesting a service, including your name, telephone number, email address, property or collection address, business or property-management details, service requirements, collection instructions and the contents of your messages. If you arrange recurring or holiday-let collections, we may also receive booking dates, collection schedules and relevant property access or waste-handling instructions.
When you visit the website, technical information may be collected by website, hosting and security systems, such as your IP address, browser and device information, pages visited and access times. Cookies and similar technologies may also collect information as explained in our Cookie Policy.
3. How we use your information
- To respond to enquiries and provide quotations or service information.
- To assess, arrange and carry out domestic, commercial, garden, general, building and rubble, house-clearance and holiday-let waste removal services.
- To schedule one-off and recurring collections and communicate collection arrangements.
- To manage customer accounts, invoices, payments and service records.
- To coordinate with property managers, letting agents or booking agents where you have asked them to arrange collections on your behalf.
- To operate, maintain and protect our website and business systems.
- To comply with waste-carrier, environmental, tax, accounting and other legal obligations, and to establish or defend legal claims.
4. Lawful bases
We process personal information where necessary to take steps at your request before entering into a contract, perform a contract, pursue our legitimate interests in operating and improving our business, comply with legal obligations, or on the basis of consent where consent is required. The lawful basis depends on the purpose for which the information is used.
5. Sharing information
We do not sell personal information. We may share relevant information with service providers supporting our website, IT, communications, administration and payment or invoicing processes; staff and contractors involved in providing collections; property managers, letting agents or booking agents where they arrange services for you; professional advisers; insurers; regulators; and public authorities where required or permitted by law.
Where a third party processes information on our behalf, we take reasonable steps to ensure it protects the information and uses it only for authorised purposes. Organisations acting as independent data controllers may have their own privacy policies.
6. International transfers
If personal information is transferred outside the United Kingdom, we will take the steps required by applicable data protection law to ensure that an appropriate safeguard is in place.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing enquiries, customer and collection records, invoices and legal or regulatory obligations. The period will depend on the nature of the information and the applicable requirements.
8. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No method of transmission or storage is completely secure.
9. Your rights
Subject to applicable legal conditions and exemptions, you may have the right to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability or to object to certain processing. Where processing is based on consent, you may withdraw that consent.
To exercise your rights, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Links to other websites
Our website may contain links to external websites or services. We are not responsible for their privacy practices or content. Please review their privacy information before providing personal information.
11. Changes and contact
We may update this policy from time to time by publishing a revised version on this page. For questions about privacy or how we handle personal information, contact SCT Waste Removal at info@sctwasteremoval.co.uk, telephone 07388 879933, or 37 Mill St, Bideford EX39 2JJ, United Kingdom.